Motorists urged to report garage service to regulators
publication date: May 21, 2009
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author/source: Robin Roberts
Motorists are being encouraged to tell Motor Codes Limited about the service they have received at subscribing garages through a new on-line consumer survey at www.motorindustrycodes.co.uk.
Since the Motor Industry Code of Practice for Service and Repair was launched in August last year, motorists have been encouraged to complete consumer survey forms and return them to Motor Codes via pre-paid post but now the process is even easier and simpler with the addition of the on-line version.
The results are helping to build a robust set of data about the real-life situation in the sector and will ultimately enable the garage trade to deliver peace of mind through improved business practices.
How the customer is treated is key to the success of this important piece of consumer protection, therefore it is vital to have an effective method of monitoring consumer experiences.
The latest refinement to the website www.motorindustrycodes.co.uk means that as well as the handy garage-finder facility that enables consumers to find a local Code-subscribing garage, customers can now easily complete these surveys on-line to let Motor Codes know how those garages perform.