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Car owners believe they are being ripped off by garages
publication date: Jul 15, 2009
Thousands of car owners across Britain believe
they have been ripped off when getting their car serviced or MOT'd in
the last five years, according to research released yesterday.
According
to Consumer Focus, this overpricing and inconsistent repair work is
believed to cost Britain's motorists £4 billion a year. Despite this,
if motorists had a problem with a garage or repair centre, over
two-thirds of them admit they would not know where to go in order to
get the issue resolved.
Now motorists have a freephone advice line
and a central point of contact for all their motoring issues at
www.motorindustrycodes.co.uk. Whether you're buying a new car or
warranty product or getting your existing car serviced or repaired,
Motor Codes Ltd has developed a code of practice to protect the
motorist.
"Although the survey findings are surprising, they do show
that motorists are still unsure of where to go to for advice. Motor
Codes aims to fix this and with a single website and freephone number
now available, motorists can be confident that they're getting the
right advice from industry experts," said Motor Codes director, Chris
Mason. "Motor Codes is working to build and maintain standards in the
motor industry so motorists should look for the logo when booking their
car in and ask if the garage subscribes to the right code. It's the
safest way to guarantee good work at an honest price." | |
The study commissioned by Motor Codes Ltd, the motor industry's self-regulatory body, reveals that:
• Over a third of motorists have been dissatisfied with their garage experience
• One in five car owners have been charged more than the garage's quote
• 12pc of motorists think they've been overcharged by a garage
• 70pc of people don't know who to speak to if an issue arises with a garage
• 94pc of car owners want a recognised garage code with minimum standards
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