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‘Call Mazda First’ claims handling introduced by dealers
publication date: Dec 10, 2009
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author/source: Robin Roberts
Mazda UK has launched a free of
charge accident and theft aftercare service for customers .
Mazda drivers simply call one
telephone number and their claim will be managed by experienced
professionals who will liaise with insurers, ensure a courtesy car is
provided and minimise the burden associated with insurance claims – all
free-of-charge. ‘Call Mazda First’ takes the stress out of an accident or theft through
a hassle-free accident aftercare service. | |  | | All accidents, regardless of fault, are directed through
a Mazda Approved Accident Repair Centre, ensuring that any repairs are
to Mazda standards, preserving original build integrity and warranty
eligibility.
Mazda currently has 171 Authorised Repairers as well as a network of
177 Mazda Approved Accident Repair Centres. The developments
are part of the Mazda Accident Aftercare programme, launched in August,
which is already starting to show growth.
Steve Jelliss, Aftersales Director, Mazda UK said, “A vehicle
accident or theft is a very stressful time and our new Mazda Accident
Aftercare Service helps to ease the burden for Mazda drivers, by
managing the whole post-event process and providing a comprehensive
Mazda-specific service. We’re convinced that by calling the Mazda
Accident Aftercare service first, Mazda drivers can reduce the amount
of stress and worry that they experience following an accident or
theft.” |
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