|
|
Good or bad garage guide can help drivers decide
publication date: May 14, 2010
|
author/source: Robin Roberts
| On a daily basis, over 6,200 Motor Codes garages up
and down the nation go above and beyond the call of duty to keep their
customers happy. | Now, Motor Codes has developed a checklist for motorists
to help them identify if their garage is a shining star or a rusty
rip-off.
Stuart White, voted the UK’s top technician and owner of Surrey-based
Motor Codes garage ‘Complete Car Maintenance’, supports the drive to
raise customer service standards.
“Every customer wants to know that their technician is competent and is
equipped with the skills required to fix any issue quickly and
efficiently.
"However, this on its own won’t keep customers coming back
and won’t raise the standards across our industry, that’s where the
Motor Codes Customer Care Checklist comes in.
"By having a quick guide to
refer to, motorists can assess if their current garage is above or
below par and make an informed choice regarding where they have service
and repair work carried out.”
At www.motorcodes.co.uk motorists can search for their
nearest subscribing garage using the Garage Finder tool. Additionally,
the Code operates a free advice line (0800 692 0825) that has already
helped over 2,500 motorists this year – answering questions, providing
free conciliation and where necessary initiating independent
arbitration.
|
Motor Codes Customer Care Checklist – a great garage
will:
• Agree required work with you and check before starting additional
jobs.
• Set a clear price/payment method and won’t change these without
checking with you.
• Encourage technicians to discuss work required in a straightforward
way.
• Not charge for small/easy jobs.
• Contact you after a few days to ensure you’re totally satisfied.
• Collect customer feedback and act on it to make improvements.
• Treat any complaint as an opportunity to restore satisfaction.
• Leave you feeling well treated and happy to return.
• Offer you a loyalty bonus or reward.
|
Download the Wheels Within Wales toolbar for your quickest way to keep in touch with everything that's happening on Welsh roads and in showrooms or use our RSS feed for the headlines you will not want to miss
|
|
|
.gif){kind=small}