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Staff are dealers biggest asset and need skills improving
publication date: Dec 19, 2011
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author/source: Robin Roberts
Over half
the workforce in the retail motor industry is employed by a small/medium
business yet according to the Institute of the Motor Industry, 32% of
micro-businesses carried out no staff training at all last year.
With 1545 SMEs closing in the same period the IMI is calling on employers to take action and understand that investing in skills is good for business and has a positive effect on the bottom line. The IMI commissioned four independent studies carried out by the University of Leicester, assessing the impact of their skills accreditation programme. Today the IMI is releasing this new and final report showing that Autoglass achieved a 98% Return on Investment (ROI) when it invested in Automotive Technician Accreditation (ATA). ATA is a voluntary scheme that proves a technician's competence, giving reassurance to customers as well as raising the professional status and credibility of skilled individuals and their businesses. Autoglass linked ATA to pay and reward which has paid dividends, with the study finding that for every £1 spent on ATA Autoglass saved £2 in lost production. The new study has firmly proved that accreditation drives business. The previous studies published in July carried out with Mercedes Benz, Halfords Autocentres and Allparts Automotive also showed improved ROIs ranging from 98%-187%. |
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